Open cases
What the tenant asked, where it stands, who owns the next step.
For landlords
See the work. Approve the exceptions.
The agent runs day-to-day tenant communication. You see open cases, spend against the $500 cap, and anything that needs your yes.
Spend
Routine repairs at or under $500 proceed. Above that waits on you.
Approvals
Legal, board conflicts, and sensitive situations stay human.