1. Report
Repair, heat, leak, access, noise, rent question.
For tenants
Tell us once. Get a case number.
Use the portal to report an issue, or email the desk. You should hear back the same day on ordinary requests, and immediately if it is unsafe.
2. Case opened
You get a case ID. The agent logs it so nothing sits in a text thread.
3. Update
Next step within 24 hours. Emergency language is paged now.